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Genesys Cloud CX Workforce Management Certification Sample Questions (Q31-Q36):

NEW QUESTION # 31
An Agent cannot edit a time-off request after it has been created.
Response:

A. True
B. False

Answer: A

NEW QUESTION # 32
In Genesys Cloud, which two types of data can the historical adherence report provide?
(Choose two)
Response:

A. Trends in adherence deviations
B. Weekly call volume changes
C. Agent pay rates
D. Agent adherence consistency

Answer: A,D

NEW QUESTION # 33
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:

A. Set up recurring call reports
B. Establish management units within the business unit
C. Configure adherence tracking settings
D. Add quality monitoring processes

Answer: B,C

NEW QUESTION # 34
In Genesys Cloud workforce management, an activity code must always impact adherence.
Response:

A. False
B. True

Answer: A

NEW QUESTION # 35
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:

A. Adjust shift adherence for time-off requests
B. Synchronize requests with real-time adherence data
C. View agent availability during the requested period
D. Approve or deny time-off requests

Answer: C,D

NEW QUESTION # 36
......

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