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The Microsoft MB-910 Exam covers a wide range of topics, including customer engagement, sales, marketing, customer service, and field service. Candidates will be tested on their understanding of the basic concepts, features, and functionality of these areas. They will also need to demonstrate their ability to customize and configure Microsoft Dynamics 365 to meet the specific needs of a business. Microsoft Dynamics 365 Fundamentals (CRM) certification is ideal for individuals who want to start a career in customer engagement or those who are already working in this field and want to enhance their skills.

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q140-Q145):

NEW QUESTION # 140
A company is evaluating Dynamics 365 Field Service.
The company must be able to manage technicians that perform onsite repairs at client offices.
You need to understand which product features are available to meet the requirements.
Which feature should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 141
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 142
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot
https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions
https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations

NEW QUESTION # 143
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 144
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer's contract to the customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-from-the-d365-crm-custom-portal/

NEW QUESTION # 145
......

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